ORYGYNALIST / CUSTOMER CARE
Return & Refund Policy
Clear steps, considered service.
30-day returns
You may request a return within 30 days of receiving your item. For a change-of-mind return, the item must be unused, in its original condition and in its original packaging.
Start a return
Contact [email protected] with your order number and the reason for your request. Obtain return authorization before sending your parcel. Our return address is 137 Avenue Pasteur, 59118 Wambrechies, France. Include your order reference with the authorized return.
Damaged, defective or incorrect items
If your item arrives damaged, defective or different from what you ordered, contact us with your order reference and a description of the issue. Photos can help us assess the problem. The unused-item and original-packaging conditions for ordinary returns do not prevent you from reporting these issues. We will work with you to arrange an appropriate return, replacement or refund.
Return shipping and fees
We pay return shipping costs for our errors and for damaged, defective or incorrectly supplied items. You pay return shipping costs for a change-of-mind return. There is no restocking fee.
Refunds
Once your refund has been approved, the funds will be returned automatically to your original payment account within 10 calendar days. If you have a question about a refund, contact us with your order reference.
Questions? [email protected]