THE LITTLE DETAILS
Good questions.
From chain lengths to delivery days.
Can I choose a different letter?
Each style features the fixed letter shown in its name and photographs. Choose from our 12 designs; custom lettering and engraving are not offered.
Which chain length should I choose?
Choose a 16-inch or 18-inch base chain. Both include a 2-inch extender and a lobster clasp. Use a soft tape or a piece of string to check your preferred length. The size guide on each product page includes metric equivalents.
What are the necklaces made from?
All styles use 316L stainless steel. Bubble B, Ice E and Night N include enamel fill. Glint K includes clear glass accents. See each product page for its specific materials and care.
Where do you ship, and what does it cost?
We offer free standard shipping on all orders to the 50 United States and Washington, DC. U.S. territories and APO, FPO and DPO addresses are not currently supported.
When will my order arrive?
Order handling takes 1–2 business days. After dispatch, transit is estimated at 3–4 business days. The combined estimated delivery time is 4–6 business days from the applicable processing start day. These estimates are not a delivery guarantee. Our daily order cutoff is 07:00 PM Central Standard Time (GMT−06:00), fixed throughout the year and not adjusted for daylight saving time. Business days are Monday through Friday, excluding U.S. federal holidays. For orders placed before the cutoff on a business day, that day is the processing start day. Orders placed at or after the cutoff, on weekends or on excluded holidays start processing on the next business day.
Can I return my necklace?
You may request a return within 30 days of receiving your item. For a change-of-mind return, the item must be unused, in its original condition and in its original packaging. Contact [email protected] with your order number and the reason for your request. Obtain return authorization before sending your parcel. Our return address is 137 Avenue Pasteur, 59118 Wambrechies, France. Include your order reference with the authorized return.
What if my item is damaged or incorrect?
If your item arrives damaged, defective or different from what you ordered, contact us with your order reference and a description of the issue. Photos can help us assess the problem. The unused-item and original-packaging conditions for ordinary returns do not prevent you from reporting these issues. We will work with you to arrange an appropriate return, replacement or refund. We pay return shipping costs for our errors and for damaged, defective or incorrectly supplied items. You pay return shipping costs for a change-of-mind return. There is no restocking fee.
How long does a refund take?
Once your refund has been approved, the funds will be returned automatically to your original payment account within 10 calendar days. If you have a question about a refund, contact us with your order reference.
How is the checkout total calculated?
Your total is the sum of your selected products and quantities. Standard shipping is free and checkout tax is $0.00. Review the final summary before authorizing any payment through an available payment service.
How do I contact you?
Email [email protected]. Please include an order reference when your enquiry concerns an existing order.